Ten groups, by situation
Apologies to customers. Apologies to clients. Angry customers. Follow-ups. Requests. Saying no. Money. Client projects. Career and workplace. Everyday professional.
Login
Start for FREEFree plan. No card needed.
Start for FREEFree plan. No card needed.
LoginFree download · PDF
72 business email templates for apologies, follow-ups, invoices and saying no
The emails people stare at for twenty minutes: the apology, the third follow-up, the overdue invoice, the polite no, the resignation. Each one with a subject line, a full version, a short reply, and why it works.
PDF42 pages10 groups
- 72
- templates in 10 groups
- ≤ 8
- reading grade on every template
- 3
- parts each: subject, full email, short reply
What is inside
Built for the work, not the feed.
Business professionals, freelancers, support teams, and anyone who writes in English as a second language and wants templates they can trust.
A short reply for every template
One to three sentences for chat or a quick reply, when the full version is more than the moment needs.
Why it works, in one line
The idea behind each template, so next time you can write your own without the pack.
The tone dial and reply-time table
Warm, neutral or firm, and how fast to reply to an angry customer, an outage, an invoice, a proposal.
The 60-second check
Eight boxes to tick before anything that matters goes out, plus the phrases to cut and what to write instead.
An index you can scan
All 72 templates on two pages, grouped and numbered, with the use-when beside each one. Find the situation, jump to the number.
Look inside
These are the actual pages you get.
Screenshots are taken from the file itself, not a mock-up. What you see here is what lands in your inbox.
How to use it
Three steps, then it is yours.
- 1Find the situation in the index.
- 2Replace every [bracket]. Nothing else needs changing.
- 3Read it once out loud. Cut the sentence that made you wince. Send.
Questions
Before you download
01Are these written for native speakers only?
No. Every template reads at an eighth-grade level or below: short sentences, common words, no corporate filler. They read naturally whether English is your first language or your third.
02Can I copy the templates out of the PDF?
Yes. Every template sits in its own block, so you can select it, paste it into your email client and replace the brackets. The short replies are written to be pasted as they are.
03Can I use them for client work?
Yes. Adapt them freely in your work. Please do not resell the pack itself.
Get the file
72 email templates for the moments that make people freeze
Enter your name and email and it arrives in a minute. One email per new resource after that, and you can leave any time.
Prefer to skip the download? Start Orwellix free and do the editing inside the document instead.
